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faq

At Lancaster ŠKODA, we understand that the recently announced ‘EA198 Emissions Update’ may have raised a few questions regarding your ŠKODA. We would like to reassure you that your vehicle is technically safe and roadworthy, with no need for immediate action.

We pride ourselves on customer satisfaction with both the vehicles that we sell and the support our team provides to our customers. Continuing in this fashion and to provide clarity, we have compiled a list of questions we believe our customers may have in the interim period before the required software update is carried out.

You may have additional questions regarding your specific vehicle and our team of dedicated ŠKODA experts are on hand to offer advice and support at your local Lancaster ŠKODA.

1. When can I expect to be contacted and who will contact me?

ŠKODA UK will send you a letter acknowledging that your vehicle has been affected. As your local ŠKODA retailer, we will follow this up via email confirming when your vehicle software update is available. Our appointment teams will be on hand to manage your booking for your convenience.

2. How do I book a service at Lancaster ŠKODA

Booking your ŠKODA in for a service at your local ŠKODA retailer is a very simple process and can be completed online. Please visit https://skoda-emissions.jardinemotors.co.uk/checkregistration and enter your registration number. Continue to follow the on screen instructions to complete your booking – this should take around 5 minutes of your time. Alternatively, please call or visit your local ŠKODA retailer where one of our team will be on hand to book a day and time to suit your needs.

3. How long does the emission software update take?

Depending on your model of ŠKODA, the time required can range from 1.5 hours to 2 hours. During this waiting period, we offer a range of services to make your visit to your local retailer as comfortable and convenient as possible. All 2.0 and 1.2 engines require a software update only, which will take approximately 1.5 hours. All 1.6 engines require a software update and a filter change, which will take approximately 2 hours.

4. What service can I expect to receive using a franchise dealer for the first time?

Your local ŠKODA retailer will always try to make your visit relaxed and efficient in comfortable surroundings. You will be offered a complimentary vehicle health check plus a wash and vacuum as part of the service.

5. Can I wait for the car to be fixed?

You are more than welcome to wait for the work on your ŠKODA to be completed in our comfortable customer waiting area, with free Wi-Fi and hot/cold drinks.

6. Can I book a specific appointment?

Yes, you can book a time to convenient to you, simply speak to a Service Advisor at your local ŠKODA retailer or book online at https://skoda-emissions.jardinemotors.co.uk/checkregistration. We do recommend having your EA189 software update carried out at your next routine maintenance appointment therefore only a single visit to your ŠKODA retailer is required.

7. How much will the fix/software update cost?

There is no cost for the software update, this is covered by ŠKODA UK.

8. Can I get other things fixed on my car while it’s in?

Yes, please let your Service Advisor know of any additional work required when you make your appointment or detail any concerns through the online booking form https://skoda-emissions.jardinemotors.co.uk/checkregistration

9. Will you check the car for me while you have it?

Yes, all vehicles receive a complimentary health check that will be a carried out free of charge.

10. I’m not sure my car’s affected, how can I check?

To find out if your vehicle is affected by the ‘EA198 Emissions Update’ we have created a fast, easy to use website dedicated to helping our ŠKODA customers. Please visit https://skoda-emissions.jardinemotors.co.uk/checkregistration and enter your registration in the box provided. You will then be shown an instant response related to your ŠKODA and information on the next steps you may need to take.

11. What if I don’t want the fix/software update done?

Currently it is not a legal requirement to have the software update completed, however, ŠKODA UK highly recommend the update is carried out on all affected vehicles.

12. Will the fix affect my car’s performance in any way?

We would like to assure you that the technical measure that has been implemented was designed to have no adverse effect on the performance of the vehicles affected by the NOx emissions issue and would therefore look to have no impact on the quality of your vehicle. Each individual concept is tested by the Quality Assurance Department, including tests for power output, CO2 emissions and fuel economy values, in different conditions and different altitudes. This comprehensive testing was completed in conjunction with independent authorities, with the process and results overseen by them.

If you have specific concerns regarding the performance of your vehicle in relation to engine power/fuel economy/emissions, please visit your local ŠKODA retailer to discuss these in more detail.

13. Will this issue reduce the value of my car in the UK?

If you have purchased your ŠKODA on finance, please speak directly to Volkswagen Financial Services or your own third party finance provider.

Several factors will affect the value of your car, including its condition, the time of year you are looking to sell and dealerships’ independent stock profile. However, affected used cars are still being sold. ŠKODA UK is continuing to monitor resales of affected vehicles, and has not experienced any reduction in the residual value of its used cars because of the emissions issue. Furthermore, there has been no change to the ŠKODA trade-in policy as a result of this issue, and so, should you wish to, you will be able to trade in your car at your local ŠKODA retailer without issue.

14. I’ve got several cars that I think are affected – but have only received communications about one.

The roll-out of the software update will commence in early 2016 and you will be contacted directly to advise when the solution is available for each individual vehicle. This may mean you will receive separate communications over a period of time for each individual vehicle you own.